Mission and Values
Dillon Floral: Helping florists succeed since 1875.
Our Mission: to help our florists and our co-workers succeed!
#1: We help our florists succeed…
- By being the most helpful wholesale florist.
- By knowing our customers better – seeing them as people.
- By working harder to make things go right in all our processes…
- Enhancing value, by eliminating waste in every process.
- Enhancing quality, through disciplined attention to detail.
- Enhancing selection, through creative sourcing, growing and careful inventory management.
- Providing easy purchasing, through website technology.
- Providing access to the world floral market, from expert staff and technology.
- Providing dependable overnight delivery, six days a week where feasible.
- Offering educational programs, from the world’s top floristry experts.
- Offering financial support, through flexible credit terms.
#2: We help our co-workers succeed…
- By taking an interest in our co-worker’s needs, hopes and challenges – seeing them as people.
- Then honoring our senses to help them fulfill their needs, achieve their hopes and overcome their challenges.
- Thereby, strengthening the relationships with those we work with.
- Resulting in a more fulfilling, creative and effective work environment
- Enabling Dillon Floral to be the most helpful wholesale florist.
- Be CARE-ful – We strive to give exceptional personal care to each customer order.
- Be Humble – Humility paves the way.
- Do Right – We strive to honor our senses.
- See People – When we see others as people, things go right.
- Act to Help – We work to help our customers and co-workers.
- Build Relationships – We work to deeply know and honor our customers and co-workers.
- Work Hard and Have Fun – Together, these bring fulfillment.
- Keep Calm – The alternative causes blindness.
- Eliminate Waste – Wastefulness is terminal.
- WOW CUSTOMERS – We LOVE CREATING ‘SURPRISINGLY DELIGHTFUL’ EXPERIENCES!